I swear agents now just hang up on you when they can't figure out what's going on
Support
I've had a few complicated issues recently, and I am now convinced that some agents who don't want to deal with problems just hang up on you and don't call back. I'm never rude, always patient…
↑ 71 ↓💬 24Share
Telus your straight up thieves.
Internet
$367.50 charged for a "Replacement Boost Wi-Fi 6" I never asked for. Tech showed up, swapped it without explaining the cost, then the invoice landed in my inbox days later. Total scam.
↑ 204 ↓💬 274Share
Bell Loyalty is a joke
Mobility
Contract expired, called to lower my $75/mo plan. Rep said "that's the best we offer." Loyalty gave the same song and dance but tried to upsell me home internet 3 separate times…
↑ 28 ↓💬 34Share
Frustrating onboarding experience with Telus Wealthsimple promotion
Mobility
Placed an online order for 4 lines. BYOD, so I expected a seamless process. Instead, nothing but roadblocks: unresponsive support, broken VIP-offer email, and three days lost so far.
↑ 25 ↓💬 14Share
Cancelling without a call
Mobility
I do not want to have a phone call with loyalty! Sent back the device, didn't port my number, have a new provider. Cancel my contract through chat — why is this so complicated?
↑ 4 ↓💬 7Share
Quick to get my money and slow to fix their mistakes
Support
Switching from Shaw to Telus. Asked for 1.5gb internet only. Got the order summary — TV, internet AND home phone, none of which I agreed to. Support's brave enough to ask if I want to keep it.
↑ 3 ↓💬 11Share
I'm done with bell, changing providers asap
Rant
Connection around Brampton is totally unstable and they keep raising the price of my plan. They only offer 1 plan if you have your own phone — way too much data, way too expensive.
↑ 2 ↓💬 2Share
I swear agents now just hang up on you when they can't figure out what's going on
Support
I've had a few complicated issues recently, and I am now convinced that some agents who don't want to deal with problems just hang up on you and don't call back. I'm never rude, always patient…
↑ 71 ↓💬 24Share
Telus your straight up thieves.
Internet
$367.50 charged for a "Replacement Boost Wi-Fi 6" I never asked for. Tech showed up, swapped it without explaining the cost, then the invoice landed in my inbox days later. Total scam.
↑ 204 ↓💬 274Share
Bell Loyalty is a joke
Mobility
Contract expired, called to lower my $75/mo plan. Rep said "that's the best we offer." Loyalty gave the same song and dance but tried to upsell me home internet 3 separate times…
↑ 28 ↓💬 34Share
Frustrating onboarding experience with Telus Wealthsimple promotion
Mobility
Placed an online order for 4 lines. BYOD, so I expected a seamless process. Instead, nothing but roadblocks: unresponsive support, broken VIP-offer email, and three days lost so far.
↑ 25 ↓💬 14Share
Cancelling without a call
Mobility
I do not want to have a phone call with loyalty! Sent back the device, didn't port my number, have a new provider. Cancel my contract through chat — why is this so complicated?
↑ 4 ↓💬 7Share
Quick to get my money and slow to fix their mistakes
Support
Switching from Shaw to Telus. Asked for 1.5gb internet only. Got the order summary — TV, internet AND home phone, none of which I agreed to. Support's brave enough to ask if I want to keep it.
↑ 3 ↓💬 11Share
I'm done with bell, changing providers asap
Rant
Connection around Brampton is totally unstable and they keep raising the price of my plan. They only offer 1 plan if you have your own phone — way too much data, way too expensive.
↑ 2 ↓💬 2Share